Hilton has partnered with academic medical center, the Mayo Clinic, and Reckitt Benckiser (RB), maker of Lysol and Dettol, to introduce a new set of cleaning protocols across its 6100 hotels.
Hilton President and CEO, Christopher Nassetta, said the program, Hilton CleanStay with Lysol protection, as it will be called in North America, was developed to meet evolving guest expectations, with recent research showing guests’ concerns are heightened regarding cleanliness and hotel hygiene.
“Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer – while protecting our Team Members who are on the front lines of hospitality,” Nassetta said.
With the aid of Mayo Clinic medical and technical experts, Hilton said it is “rewriting its cleaning protocols to translate the best practices in hospital hygiene standards to hotel guest rooms”.
Medical experts from the Mayo Clinic COVID-19 Response Team will also advise on new technologies and approaches, assist in training development, and create a rigorous quality assurance program.
The Hilton CleanStay initiative will consist of at least eight elements including extra disinfection of the most frequently touched guests room areas such as light switches, door handles, TV remotes, thermostats; higher frequency cleaning of public areas and contactless check-in.
Hotels fitness centres will also be closed more frequently each day for cleaning, with guest numbers to be restricted to ensure social distancing measures are maintained. At the front door of guest rooms, cleaners will apply a seal across the doorway to show guests their room has not been accessed since being thoroughly cleaned.
Disinfectant wipes stations will be located at primary entrances and key high traffic areas, while team members will also be provided with personal protective equipment and enhanced training.
The hotel chain said it is also exploring the use of new technologies, like electrostatic sprayers – which use an electrostatically charged disinfecting mist – and ultraviolet light to sanitise surfaces and objects.
Hilton has been associated with the Mayo Clinic for nearly five decades. As a former patient, company founder Conrad Hilton donated USD$10 million to help establish the Conrad Hilton Building for Laboratory Medicine, which remains part of the Mayo Clinic campus in the US.
Earlier this week Marriott International announced a raft of new cleaning and hygiene measures it will implement across its hotel portfolio in response to COVID-19.
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