Survey finds carpet cleanliness crucial to facility’s perception

Survey examines the importance of carpet cleanliness.

A recent online survey of more than 2000 people conducted by The Harris Poll on behalf of Whittaker Co found 83 per cent of respondents say well-maintained carpet improves their confidence in a facility’s cleanliness.

“Often the first thing that people notice upon entering a facility is the flooring and what condition it is in,” said Joe Bshero, Whittaker director of technical services.

“Carpet needs to be free of stains, discoloration, and wear and tear or it may negatively impact the public’s perception of an organisation.”

The highest number of respondents deemed hotel carpet cleanliness important, with 55 per cent of survey respondents confirming clean carpet in hospitality environments makes them more confident in the cleanliness throughout the facility.

The survey also looked at the importance of carpet cleanliness in other facilities:

  • 53 per cent of respondents said well-maintained carpet in restaurants improves their confidence level regarding facility cleanliness
  • 44 per cent said clean carpet in health care settings would convince them the facility is committed to cleanliness
  • 42 per cent said well-maintained carpet in retail locations would improve their confidence in the facility’s cleanliness
  • 40 per cent said clean carpet has a positive impact on their confidence in an office building’s commitment to cleanliness
  • 33 per cent would feel more confident in a casino’s level of cleanliness upon seeing the carpet is maintained properly
  • 32 per cent said their confidence in the cleanliness of a K-12 school, college, or university is improved by well-maintained carpet.

This article was first published by ISSA 

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